Trust centre
Policies and terms
What you can expect from Big Sky Dynamics when you request a quote, place an order, take delivery and, if needed, return equipment. Written in plain terms, with the buyer obligations stated next to ours.
Shipping & freight
Parcel and LTL shipments, drop-ship disclosure, lead times, delivery inspection and freight claims.
Read the policy →Returns & RMA
30 days from delivery, 15% restocking on qualifying non-defective returns, and how an RMA works.
Read the policy →Warranty
Manufacturer warranty passes through to you; our rack assembly and configuration work carries a 90-day workmanship warranty.
Read the policy →Security & compliance
How we protect buyer data, notify on incidents, and what we will and will not claim about certifications.
Read the policy →Privacy
What we collect, why, who we share it with, how long we keep it, and how to exercise your choices.
Read the policy →Cookies & site storage
The localStorage and sessionStorage this site uses, the first-party analytics we run, and what we do not set.
Read the policy →Terms of sale
Quotes, orders, payment and net terms, the tax stance, delivery, returns, liability and governing law.
Read the policy →Export control
US export law applies to the hardware we sell. What we need from you and what we will not supply.
Read the policy →Services & programs