Support
Get help with an order
One place for quote help, order status, payment, returns and the documents your procurement team needs. A human responds within one business day.
Quote help
Send a bill of materials, part numbers or a bid tab. We confirm price, stock, freight and lead time in writing.
Order status
Look up an order with the order id and the email used on it. If you do not have the id, email us and we will find it.
Payment and invoices
How to pay by ACH or wire, request the remittance form, apply for net terms and read your invoice.
Returns and RMA
Create and track a return. 30 days from delivery, 15% restocking on qualifying non-defective returns.
Security and compliance
Security documentation, questionnaires, insurance and tax documents for procurement review.
Product and compatibility
Part numbers, revisions, accessories and fit questions. We confirm against the manufacturer data before you order.
Contact channels
Email is the fastest channel for anything with an order id, part number or document attached. Use the phone for time-sensitive shipment or payment questions. There is no live chat or ticket portal — these are the real channels.
[email protected]+1 307-207-0033
Monday to Friday, 8am–6pm ET. Postal: 815 W Market Street, Suite 303, Louisville, KY 40202.
Request a quote Contact pageInclude these and we answer faster
Order id or quote number, the part numbers (or MPN), the destination ZIP, and what you need to happen. If something is broken or late, add photos and the delivery receipt reference.
Escalation
If a shipment or payment issue is not moving, call the number above during business hours and say you are escalating an open support email. We will connect the same person who owns the thread.
Policies and terms
Shipping, returns, warranty, privacy, terms of sale and export control are all in the policy hub. They are written so you can quote them into your procurement file.
Services & programs