Warranty

Manufacturer warranty

New hardware carries the manufacturer's warranty, and that warranty passes through to you. We do not shorten or replace it. Big Sky Dynamics records the serial numbers of the equipment on your order and on the invoice so a warranty claim can be traced to the right unit.

Warranty length and terms are set by the manufacturer and can differ by product and by region. If the manufacturer's terms matter to your project, ask us for the current warranty document for the exact part numbers before you order.

90-day workmanship warranty

Where Big Sky Dynamics assembles, configures or installs equipment, our work carries a 90-day workmanship warranty from the delivery or installation date. That covers defects in how we built or configured the system — not defects in the components themselves, which are covered by the manufacturer.

What the workmanship warranty covers

• Rack assembly, cabling and cable management we performed
• Firmware, BIOS and configuration work we performed on the system before delivery
• Installation and commissioning work we performed
• Replacement of our own labour to correct a defect in that work

What it does not cover

• Component failures: those are manufacturer warranty claims
• Damage from power events, water, heat, physical impact, shipping after delivery, or an unsuitable operating environment
• Changes made by you or a third party after handover
• Consumables and normal wear
• Software licences and subscriptions, which carry their own vendor terms

How to make a claim

1. Open the RMA tool or email [email protected] with the order id, serial number and a description of the fault.
2. We respond within one business day and confirm whether the claim goes to the manufacturer, to our workmanship warranty, or both.
3. Where the manufacturer allows it we arrange repair, replacement or an advance exchange; otherwise we manage the manufacturer RMA on your behalf.
4. We keep you updated until the unit is back in service.

Extended warranties

We do not sell our own extended warranty or service contract. If a manufacturer offers an extended programme for the product you buy, we can tell you what is available and order it as a line item where the manufacturer permits. We will not describe a third-party programme as our own.

Questions

Email [email protected] or call +1 307-207-0033, Monday to Friday, 8am–6pm ET. Include the order id and serial number if you have them.